Refund policy
Last updated: November 11, 2026
naluroots is a brand of Valora Brands, a DBA of Client Network Group LLC. This Refund Policy explains how returns, refunds, replacements and subscription cancellations work for orders placed on naluroots.com. It forms part of our Terms of Service. "We," "us" and "our" mean Client Network Group LLC, doing business as Valora Brands.
1. Our Money-Back Guarantee
If you are not satisfied with your product, you can return it for a refund of the product price within 30 days of the date your order was delivered. This applies to every naluroots product.
Opened and used products are covered by the guarantee. Please send back the jars or bottles you received, including empty ones.
The guarantee covers your first order of each product. It applies once per customer and household per product. Later orders and subscription renewals of the same product can be returned for a refund only if they are unopened and returned within 30 days of delivery.
After the guarantee window ends, all sales are final and no refunds, returns or exchanges are accepted, except where the law requires otherwise or the item arrived damaged, defective or wrong (see section 4).
2. How to Request a Return
- Email hello@naluroots.com within the guarantee window with your order number and the email address used to place the order.
- We will reply with return instructions and the return address.
- Ship the product back within 14 days of receiving our instructions.
Please do not send products back without asking us first. Returns sent without authorization, sent to the wrong address, or sent after the window may not be accepted or refunded.
We do not provide prepaid return labels. You are responsible for return shipping costs, unless the item was damaged, defective or wrong. We recommend a tracked service, as we cannot refund a return that does not reach us.
3. Refunds
Once we receive and check your return, we will email you to confirm whether your refund is approved.
- Approved refunds go back to the original payment method within 5 to 10 business days. Your bank or card issuer may take extra time to show it.
- Refunds cover the price paid for the returned products.
- Original shipping charges, shipping protection fees, and return shipping costs are not refunded, unless the item was damaged, defective or wrong.
- Free gifts and digital guides included with an order are not refundable on their own and do not need to be returned.
- If you used a discount, the refund is the amount you actually paid for the returned items.
4. Damaged, Defective or Wrong Items
If your order arrives damaged, defective, leaking, or is not what you ordered, email hello@naluroots.com within 7 days of delivery with your order number, a short description, and clear photos of the item and packaging. We will send a free replacement or issue a refund. You will not need to pay any shipping for these cases.
We replace items only when they are damaged, defective or wrong. We do not exchange one product for another.
5. Items Not Eligible
- Gift cards.
- Items marked as final sale.
- Products bought from a third-party seller or retailer. Please contact the seller you bought from.
- Returns that show signs of tampering, or products returned in place of the product you received.
6. Subscription Cancellations
Subscriptions can be cancelled at any time, with no fee. You can:
- Cancel online: log in to your account, or use the "Manage subscription" link in your subscription emails, and follow the prompts.
- Cancel by email: email hello@naluroots.com with your full name, shipping address, order number, and the email address used to place the order. We will cancel it for you and send a confirmation.
To avoid the next charge, cancel before your next renewal date. A renewal that has already been charged and entered processing may still ship; it can be returned under this policy if it is unopened. Full details are in our Subscription Policy.
7. Late or Missing Refunds
If your refund was approved but you have not received it, first check your bank or card account again, then contact your card issuer, as posting times vary. If 10 business days have passed since approval, email hello@naluroots.com and we will help.
8. Refused or Undeliverable Packages
If a package is refused, not collected, or returned to us because of an incorrect or incomplete address, we will refund the product price once it is back with us. Original shipping costs are not refunded, and we may deduct the cost of the return shipment.
9. Before You File a Chargeback
Please contact us first at hello@naluroots.com. Most problems are fixed fastest by email, and we answer every message. Filing a chargeback or payment dispute for an order covered by this policy, without contacting us first, may delay the outcome. We may share order, delivery, consent and communication records with your bank or payment provider to respond to a dispute. Nothing in this policy limits any rights you have under card network rules or consumer protection law.
10. Abuse of This Policy
We may refuse a refund, return or future order where we reasonably believe this policy is being abused, for example repeated returns, returns of products bought for resale, or claims that do not match our records.
11. Changes to This Policy
We may update this Refund Policy at any time by posting a new version on this page with a new "Last updated" date. The version in effect on the date of your order applies to that order.
12. Contact Us
Client Network Group LLC, doing business as Valora Brands (naluroots)
30 N Gould St, STE R
Sheridan, WY 82801, United States
Email: hello@naluroots.com