Cancellation policy
Last updated: November 11, 2026
naluroots is a brand of Valora Brands, a DBA of Client Network Group LLC. This Subscription Policy explains how Subscribe & Save works, how you are charged and how to cancel. It forms part of our Terms of Service.
1. Subscriptions Are Optional
A subscription is never required. Choosing a one-time purchase does not enroll you in a subscription. You only join a subscription if you select a subscription option on the product page and complete checkout.
2. What You Agree To
If you choose a subscription, your order renews automatically and your payment method is charged on a recurring basis until you cancel. Before you pay, the product page and checkout show:
- the product and quantity in each shipment;
- the price of each renewal, including any shipping cost and the subscription discount;
- how often it renews (for example every 1, 2 or 3 months); and
- how to cancel.
By completing checkout with a subscription selected, you authorize Client Network Group LLC, doing business as Valora Brands, and its payment providers to charge your payment method for the first order and for each renewal at the price and frequency shown, and to ship each renewal, until you cancel.
After you subscribe, we email you a confirmation with these terms and a link to manage your subscription.
3. Renewal Charges
Each renewal is charged on its renewal date and ships under our Shipping Policy. If a renewal payment fails, we and our payment providers may retry the charge, ask you to update your payment method, delay the shipment, or cancel the subscription. Your card issuer may share updated card details (such as a new expiry date) with our payment providers, and we may use them for renewals.
Introductory discounts, gifts and free items apply only as described when you subscribe. A gift described as "first order only" is not included in renewals.
4. Price Changes
If the renewal price or another material term changes, we will email you before the change applies, as required by law, and you can cancel before it takes effect.
5. How to Cancel
You can cancel at any time, for any reason. There is no minimum term and no cancellation fee.
- Online: log in to your account, or click "Manage subscription" in any subscription email, and follow the prompts to cancel.
- By email: email hello@naluroots.com with your full name, shipping address, order number, and the email address used to place the order.
You can also skip, delay or pause a shipment the same ways. We confirm every cancellation by email.
To avoid the next charge, cancel before your next renewal date shown in your account or renewal reminder. If a renewal has already been charged and has entered processing, cancelling stops all later renewals; that shipment can be returned for a refund if it is unopened, as described in our Refund Policy.
6. Refunds
Cancelling a subscription does not automatically refund past charges. Refunds for subscription orders follow our Refund Policy.
7. State Law Notices
If you live in California, Colorado, New York, or another state with automatic renewal laws, you have the rights those laws give you. These include clear disclosure of the renewal terms before you subscribe, an acknowledgment email after you subscribe, and the right to cancel online. Nothing in this policy limits those rights.
8. Contact Us
Client Network Group LLC, doing business as Valora Brands (naluroots)
30 N Gould St, STE R
Sheridan, WY 82801, United States
Email: hello@naluroots.com