Terms of service
Effective date: November 11, 2026
These Terms of Service and Conditions of Sale ("Terms") govern your use of naluroots.com, its checkout, landing pages and subdomains (the "Website"), and any purchase from naluroots. naluroots is a brand of Valora Brands, a DBA of Client Network Group LLC. The Website and naluroots products are operated and sold by Client Network Group LLC, doing business as Valora Brands, 30 N Gould St, STE R, Sheridan, Wyoming 82801 ("naluroots," "we," "us," or "our").
PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE A BINDING ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, A MASS ACTION PROCEDURE AND A JURY TRIAL WAIVER (SECTIONS 24 TO 26). THESE AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION AS EXPLAINED IN SECTION 27.
By using the Website or placing an order, you agree to these Terms and to the policies that form part of them: our Privacy Policy, Refund Policy, Shipping Policy, Subscription Policy, and any terms shown at checkout. If you do not agree, do not use the Website or buy our products.
1. Eligibility
You must be at least 18 years old, or the age of majority where you live if higher, and able to enter a binding contract. You confirm that the information you give us is accurate and complete, and that you are buying for personal or household use, not for resale.
2. Electronic Agreement
Placing an order, clicking a button or ticking a box that accepts these Terms is your electronic signature, with the same effect as a signed paper agreement under the federal E-SIGN Act and similar state laws. You agree that order confirmations, subscription notices, policy updates and other notices may be sent to you electronically, and that electronic communications satisfy any legal requirement that a communication be in writing.
3. Changes to These Terms
We may update these Terms by posting a new version on the Website with a new effective date. Changes apply from the date they are posted and do not apply to orders placed before that date. Changes to subscription prices or other material subscription terms will be notified to you as required by law and will not apply retroactively.
4. Use of the Website
We grant you a limited, revocable, non-transferable right to use the Website for lawful, personal, non-commercial purposes. You must not:
- break any law or anyone else's rights;
- commit fraud, payment abuse or chargeback abuse, or give false information;
- scrape, crawl or copy the Website by automated means;
- interfere with the Website or its security, or upload malicious code;
- impersonate anyone, or collect other people's information; or
- resell, relabel, repackage or commercially exploit our products.
We may suspend access, cancel orders or close accounts where we reasonably believe these Terms have been broken. If you create an account, you are responsible for keeping your login details safe and for activity on your account.
5. Health Information, No Medical Advice
Statements about our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Everything on the Website and in our emails, ads, videos and messages, including product descriptions, articles, reviews and testimonials, is general information only. It is not medical advice and does not replace advice from a doctor or qualified healthcare provider.
Talk to your healthcare provider before starting any supplement or topical product, especially if you are pregnant, nursing, under 18, taking medication, have a medical condition or allergies, or are under medical care. Stop use and contact a doctor if you have a reaction.
Individual results vary. We do not promise that any product will give you a particular result.
6. Product Use and Assumption of Risk
Read and follow every label, direction and warning that comes with a product. Topical products are for external use only. You use our products at your own risk, and to the fullest extent permitted by law we are not responsible for any reaction, injury or loss caused by using a product other than as directed, by ignoring warnings, or by relying on Website content instead of medical advice.
7. Product Information and Errors
We try to keep product details, images, prices and availability accurate, but errors can happen. We may correct errors and change products, packaging, formulas, prices, offers and Website content at any time, including after you place an order. Images are for illustration; your screen may not show colors exactly.
8. Orders
Your order is an offer to buy. An order confirmation means we received it, not that we accepted it. We accept your order when we ship it. We may refuse, limit or cancel any order, including for suspected fraud, payment problems, pricing or listing errors, stock issues, resale activity, or a breach of these Terms. If we cancel after you paid, we refund the amount charged for the cancelled items to your original payment method.
9. Prices, Taxes and Promotions
Prices are in US dollars. Prices, shipping charges, taxes and the total you pay are shown before you complete checkout. Promotions and discount codes apply only as described, may have their own terms, cannot be combined unless stated, and are void where prohibited.
10. Payment
By giving us a payment method, you confirm you are allowed to use it and authorize us and our payment providers to charge it for your order, shipping, taxes and, if you choose a subscription, each renewal. If a payment is declined or reversed, we may cancel or hold your order or subscription. Charges appear on your statement under a name connected to naluroots, Valora Brands, Client Network Group LLC or our payment provider. Please check your order confirmation and contact us with any billing question before you dispute a charge.
11. Subscriptions and Automatic Renewal
Subscriptions are optional. If you choose a subscription, your order renews automatically and your payment method is charged at the price and frequency shown before checkout until you cancel. You can cancel online through your account or the "Manage subscription" link in your subscription emails, or by emailing hello@naluroots.com. There is no minimum term and no cancellation fee. Cancel before your next renewal date to avoid the next charge. Our Subscription Policy gives full details and forms part of these Terms. Nothing in these Terms limits any right you have under state automatic renewal laws.
12. Refunds and Returns
Our money-back guarantee, returns, refunds and replacements are governed by our Refund Policy. Refunds go to the original payment method. We may refuse refunds or future orders where we reasonably believe our policies are being abused.
13. Shipping, Title and Delivery
We ship within the United States as described in our Shipping Policy. Delivery dates are estimates. Title and risk of loss pass to you when we hand your order to the carrier, except where your state's law requires otherwise. Carrier delivery confirmation to the address you gave at checkout is treated as proof of delivery, including for refund requests and payment disputes. You are responsible for giving us a complete and correct address.
14. Chargebacks and Billing Disputes
Please contact us at hello@naluroots.com before filing a chargeback or payment dispute so we can fix the problem. To respond to a dispute, we may share order details, checkout and consent records, IP address, tracking and delivery records, emails and refund history with your bank, card network or payment provider. We may cancel subscriptions and refuse future orders from accounts involved in fraudulent or bad-faith disputes. Nothing here limits any right you have under card network rules or consumer protection law.
15. Fraud Screening
We and our payment providers may use fraud checks, address and identity verification, and manual review. We may delay, cancel or refuse orders that appear suspicious, and may ask for more information before we ship.
16. Text Messages (SMS)
If you sign up for naluroots text messages, you agree to receive recurring automated marketing and order-related text messages from naluroots at the mobile number you gave, including cart reminders, offers and order updates. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out (you will get one confirmation message), or HELP for help, or email hello@naluroots.com. Carriers are not liable for delayed or undelivered messages. You must be 18 or older to join. We do not sell or share your mobile number or text opt-in data with third parties for their own marketing; see our Privacy Policy.
17. Email
If you sign up for our emails, you agree to receive marketing emails, which you can stop at any time with the unsubscribe link. We will still send emails about your orders, account and subscriptions.
18. Reviews, Testimonials and Content You Send Us
Reviews and testimonials on the Website and in our ads reflect individual experiences. They are not typical results and do not guarantee that you will get the same results. Results vary.
If you submit a review, photo, video, comment, idea or other content about naluroots ("User Content"), you give us a perpetual, worldwide, royalty-free, irrevocable license to use, edit, publish and display it, together with your first name, last initial, city and state, in any media, including advertising. You confirm your User Content is your own, honest and lawful. We may edit, decline or remove User Content. Ideas and feedback you send us may be used without payment to you.
19. Intellectual Property
The Website and its content, including text, product names, logos, images, videos, designs and code, are owned by or licensed to Client Network Group LLC and protected by intellectual property laws. "naluroots," our logos and product names are our trademarks. You may not copy, reproduce, scrape, sell or create works from them without our written permission. Copyright complaints can be sent to the address in section 32, Attn: Copyright Agent, with the information required by the Digital Millennium Copyright Act.
20. Third-Party Services and Links
The Website uses third-party services, including Shopify, payment processors, subscription providers, analytics and advertising providers, fulfillment partners and carriers, which may handle parts of your transaction under their own terms and privacy policies. We are not responsible for third-party websites or services we link to. This does not remove our obligations to you as the seller of naluroots products.
21. Disclaimer of Warranties
EXCEPT FOR THE MONEY-BACK GUARANTEE IN OUR REFUND POLICY AND WHERE THE LAW DOES NOT ALLOW IT, THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS OR GIVE A PARTICULAR RESULT. SOME STATES DO NOT ALLOW THESE EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU.
22. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CLIENT NETWORK GROUP LLC AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SUPPLIERS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, ARISING FROM THE WEBSITE, ANY PRODUCT, ANY ORDER OR THESE TERMS, HOWEVER CAUSED. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE ORDER GIVING RISE TO THE CLAIM OR US $100. THESE LIMITS DO NOT APPLY WHERE THE LAW DOES NOT ALLOW THEM, INCLUDING FOR FRAUD, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE THE LAW PROHIBITS EXCLUSION.
23. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless Client Network Group LLC and its owners, employees, contractors, affiliates and service providers from claims, losses and reasonable legal fees arising from your breach of these Terms, your misuse of the Website or products, your User Content, your violation of law or another person's rights, your resale of products, or your fraudulent or bad-faith payment disputes.
24. Dispute Resolution and Binding Arbitration
Please read this section carefully. It affects your legal rights.
Informal resolution first. Before starting arbitration or a court case, you and we agree to try to resolve any dispute informally. The party with the claim must send a written Notice of Dispute with their name, address, email, order number (if any), a description of the claim and the relief sought. Notices to us go to the address in section 32, Attn: Legal, with a copy to hello@naluroots.com. We will send notices to you at the email or address we have for you. Neither party may start arbitration until 30 days after the notice is received. Deadlines to file are paused during those 30 days.
Agreement to arbitrate. Except as stated below, you and we agree that any dispute, claim or controversy arising out of or relating to these Terms, the Website, any product, order, subscription, refund, advertising, marketing, text message or email, or our relationship ("Dispute") will be resolved by final and binding individual arbitration, not in court. The Federal Arbitration Act governs this agreement. The arbitrator decides all questions about the scope, validity and enforceability of this arbitration agreement, except as stated in sections 25 and 27.
Procedure and costs. Arbitration will be run by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, before one arbitrator, by video, phone, written submissions, or in person in the county where you live, as the arbitrator decides. If the AAA is unavailable, the parties will pick another national provider, or a court will appoint one. Fees are paid as set out in the AAA Consumer Rules; we will pay any filing, administration and arbitrator fees above what you would pay to file in court. The arbitrator may award any individual relief a court could award under applicable law.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies and stays there. Either party may go to court for an injunction to protect intellectual property or stop misuse of the Website. Where the law does not allow a claim for public injunctive relief to be waived or arbitrated, that claim may be brought in court after all arbitrable claims are decided.
25. Class Action and Mass Action Waiver
YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY AS INDIVIDUALS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. The arbitrator may not combine more than one person's claims or award relief to anyone other than the individual claimant.
If 25 or more similar demands are filed against us by or with the help of the same or coordinated lawyers or organizations within 180 days, they will be handled in batches of up to 100 claimants each, one batch at a time, each with its own arbitrator, unless the parties agree otherwise. Filing deadlines are paused for claims waiting in a later batch. A court may enforce this paragraph.
26. Jury Trial Waiver
IF ANY DISPUTE PROCEEDS IN COURT INSTEAD OF ARBITRATION, YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.
27. Your Right to Opt Out of Arbitration
You can opt out of sections 24 and 25 within 30 days after you first place an order or first accept these Terms, whichever is earlier. Send an email to hello@naluroots.com with the subject "Arbitration Opt-Out," or a letter to the address in section 32, Attn: Legal, including your name, address, the email used for your order and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms. If any part of sections 24 or 25 is found unenforceable for a particular claim, that claim will go to court (and stay paused until any arbitrable claims are decided), and the rest of those sections will still apply.
28. Time Limit to Bring Claims
To the fullest extent permitted by law, any Dispute must be brought within one (1) year after it arises, or it is permanently barred.
29. Governing Law and Venue
These Terms are governed by the Federal Arbitration Act and the laws of the State of Wyoming, without regard to conflict-of-law rules. Any matter allowed to go to court will be heard in the state or federal courts serving Sheridan County, Wyoming, unless the law of your state requires otherwise. Nothing in these Terms removes mandatory consumer protections under the law of the state where you live.
30. Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, severe weather, pandemics, strikes, supplier, manufacturer or carrier delays, government action, internet, power or payment network outages, or cyberattacks.
31. General
You may not transfer your rights under these Terms without our written permission. We may transfer ours, including as part of a sale, merger or reorganization. If we do not enforce a provision, we have not waived it. If any provision is found unenforceable, it is limited or removed only as needed and the rest stays in effect. We may end your access to the Website for a breach of these Terms; provisions that by their nature should survive will survive. These Terms and the policies they include are the entire agreement between you and us about the Website and your purchase.
32. Contact Us
Client Network Group LLC, doing business as Valora Brands (naluroots)
30 N Gould St, STE R
Sheridan, WY 82801, United States
Email: hello@naluroots.com