Shipping policy
Last updated: November 11, 2026
naluroots is a brand of Valora Brands, a DBA of Client Network Group LLC. This Shipping Policy explains where we ship, what it costs and what to do if something goes wrong. It forms part of our Terms of Service.
1. Where We Ship
We ship to addresses in the United States, including APO/FPO addresses where the carrier allows. We do not ship internationally at this time.
2. Processing Time
Orders are normally packed and handed to the carrier within 1 business day (Monday to Friday, excluding US federal holidays). Orders placed on weekends or holidays are processed on the next business day. During launches, sales and busy periods, processing can take up to 3 business days.
3. Shipping Costs
Shipping costs are shown on the product page and at checkout before you pay.
- Single-unit orders: $4.95 flat rate, unless a product page or offer states otherwise.
- Multi-packs (such as Buy Two, Buy Three, 3 jars and 6 jars): free tracked shipping.
Any shipping offer applies only as described on the product page or at checkout when you order.
4. Delivery Times and Tracking
When your order ships, we email you a tracking link. Delivery dates shown by us or the carrier are estimates, not guarantees. Carrier delays, weather, holidays, address problems and other events outside our control can affect delivery.
5. Your Shipping Address
Please check your address carefully at checkout. If you spot a mistake, email hello@naluroots.com right away. We will try to fix it, but we cannot guarantee changes once an order is being processed. We are not responsible for orders delayed, lost or returned because of an incorrect or incomplete address provided at checkout. If a package comes back to us for that reason, see section 8 of our Refund Policy.
6. Title and Risk of Loss
Title to the products and risk of loss pass to you when we hand your order to the carrier, except where the law of your state requires otherwise. We will still help you with any lost or damaged package as described below.
7. Delivered but Not Received
If tracking shows your order as delivered but you cannot find it:
- Check around your property, mailbox, and with neighbors or building staff.
- Wait 48 hours, as carriers sometimes mark packages delivered early.
- If it still has not arrived, email hello@naluroots.com within 14 days of the delivery date with your order number.
We will open a claim with the carrier. Carrier delivery confirmation to the address you gave at checkout is treated as proof of delivery. Replacements or refunds for packages marked delivered are offered at our discretion after the carrier claim is reviewed, unless the law requires otherwise.
8. Lost or Delayed Packages
If tracking has not updated for 10 business days, or your order has not arrived within 15 business days of shipping, email us with your order number. We will work with the carrier and, if the package is confirmed lost, send a replacement or issue a refund.
9. Damaged Packages
If your order arrives damaged or leaking, email hello@naluroots.com within 7 days of delivery with photos of the item and packaging. We will send a replacement at no cost to you.
10. Subscriptions
Each subscription shipment is processed on its renewal date and ships under this policy. You will receive a tracking email for each shipment.
11. Contact Us
Client Network Group LLC, doing business as Valora Brands (naluroots)
30 N Gould St, STE R
Sheridan, WY 82801, United States
Email: hello@naluroots.com